Buying online is the way of the future but what do you know about the website.
No matter who you buy from online read the ‘about us’ page. That will tell you about the return policy, mission statement, contact information, shipping policy, telephone number and other information pertinent to customers. The “home page’ may also contain worthwhile information.
It’s important that the website always provides an email address and a contact number. Why would you want to deal with a company that you can’t easily contact?
Like any retail store, brick and mortar or internet, customer service is key. Price is important but customer service is number #1.
If you can’t find the answer on the website call or email and you should get a response within 24 hours.
Some internet companies allow you to buy products that are not in stock but you may not find out until the order is already placed…………not cool.
Don’t write a website off because you had a problem, it happens to every company. What’s important is how they handled the problem. If they act quickly to resolve the problem you can bet customer service is high on their priority.
Be smart and informed, after all, it’s your money
TwistedCorkscrew.com
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